FAQ - Frequently Asked Questions

Technical

Our player supports most systems and browsers. First, check that your internet connection is stable.

Yes! The videos work on all modern smartphones and tablets – including iPhone and Android. Please note that streaming may use a lot of data.

Yes! As a member, you can choose to stream or download the videos.

No! You have unlimited access to all videos as long as your membership is active.

When logged in, videos will automatically play in the highest possible quality based on your connection.

Access

Make sure you’ve entered your credentials correctly, using the right capitalization and no extra spaces. Use the Forgot password? feature under the login field. If it still doesn’t work, contact our support.

Use the Forgot password? function under the login field. You’ll receive an email with a link to reset your password. If that doesn’t work, contact support.

Your browser must allow cookies, which our access system uses. Make sure cookies are enabled in your browser settings.

Membership & Payment

We run a legal service where everyone involved in production gets paid. Unlike free tube sites, which often violate copyright laws, we ensure quality and continuous content creation. No payments = no new content.

If the payment was completed and you received your confirmation email, you should have access. See question 2.1 above. Contact support if you’re unsure.

Yes. All memberships are ongoing subscriptions that continue until you cancel them. To cancel, log in and click the "Administration" link at the bottom of the member area.

To cancel your subscription, first log in with your credentials. Then click the "Administration" link at the bottom of the page. There you will find the option to cancel.